Questions About an Existing Order

When contacting us about an existing order, please include your order number and the email address used during checkout.

Providing these details helps our customer-support team locate and review your purchase more efficiently.

Shipping & Tracking Questions

If you have questions about shipment status, tracking information, delivery progress, or an order that has not arrived as expected, please contact our customer support team.

Include your order number and any relevant tracking information so our team can review the shipment.

Problems With Your Order

If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us as soon as possible.

To help us review the issue efficiently, please include:

• Your order number
• A clear description of the issue
• Relevant photos or videos, where appropriate
• A photo of the shipping label and exterior packaging

Once the issue has been reviewed, our team will provide an appropriate solution based on the circumstances of your order.

Please note that minor variations in color, surface finish, texture, shape, or decorative details may occur between products or because of screen and lighting conditions.

Before Returning an Item

Please contact our customer-support team before sending any merchandise back to us.

Do not automatically send a return to our registered business address.

Once your return request has been reviewed, our team will provide the appropriate return instructions and return address, when applicable.

Response Time

We aim to respond to customer inquiries within 24 hours.

Requests involving shipping carriers, payment providers, fulfillment partners, or other third-party service providers may require additional review time.